Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Do not try Shreddies on next to your skin, or you will not be able to return them. You'll also need the receipt or proof of purchase.

To start a return, contact us at marketing@shreddiesusa.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns will incur a $5.00 return shipping fee.

You can always contact us with any return questions at marketing@shreddiesusa.com.

Exceptions / non-returnable items

If the item is damaged or appears to have been worn, it may not be eligible for return. Please do not try on underwear next to your skin. Try them on over another undergarment. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at marketing@shreddiesusa.com.

Ship returns to

3700 Quebec St. Suite 100 #270
Denver, CO 80207